Return & Exchange Policy

At ModaQ, we prioritise the quality and satisfaction of our customers. Please read through our policy carefully to understand how we handle exchanges and refunds.

No Returns, Only Exchanges

We do not accept returns under any circumstances. However, we offer an exchange policy to ensure that you are fully satisfied with your purchase. If your product meets the criteria for an exchange, we will gladly replace it with the same or a similar item.

Exchange Policy

  1. Eligibility for Exchange:

Products can only be exchanged under the following conditions:

  • The item must be in its original condition, unused, unwashed, and with all tags intact.
  • Requests for exchange must be made within 7 days of receiving the item.
  • The product must be in its original packaging.
  • Size exchanges: If the item does not fit, customers may request a size exchange within the 7-day window, provided the product meets the eligibility criteria outlined above. Size exchanges are subject to stock availability.

2. Process for Exchange:

  • To initiate an exchange, please contact our customer service team at kkapparels24@gmail.com.
  • After your exchange request is approved, we will provide further instructions on how to return the original product for exchange.

3. Shipping Costs for Exchange:
Customers will be responsible for covering the shipping costs of returning the product for exchange. Shipping costs are non-refundable.

Refund Policy

As we do not accept returns, no refunds will be issued. Our focus is on ensuring you receive a product that meets your expectations through our exchange policy.

For any further queries, feel free to reach out to our support team at kkapparels24@gmail.com .